I open a player but all I see is a "Loading..." message, help!
Let's say you clicked the "Play" button on any channel. The player on the left side of the screen opens, a message says "Loading..." but then nothing else ever happens!
Why not?
We're still trying to figure this out. Unfortunately it's affecting a very small number of users, so tracking down the problem is tricky.
However, users have reported that the following actions may fix the problem:
1) Click "Play" on any channel, then (if stuck on the "loading..." message) refresh the page. The player may open correctly then. If not...
2) Clear your brower's cookies (Warning: this will erase your mixes and channel history if you haven't signed up for an AccuRadio account. If you have signed up, your channels and mixes will be saved).
If those solutions didn't fix your problem, it would help us most if you could post the following information here:
1) What web browser are you using?
2) What version of your web browser are you using?
3) Do you meet our
Technical Requirements?
MOST IMPORTANTLY:
4) What message is in the player? It should be something like "Loading playlist..." or "Loading sponsor..."
And if you'd like to help us fix this problem faster, provide us with error info from your web browser's developer console. Not sure how to do that? Find instructions for Chrome, Firefox and IE9 here: https://accuradio.tenderapp.com/kb/technical-problems/how-to-debug-...
Thanks!
(To still get your AccuRadio fix, find the old site here: http://old.accuradio.com/)
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122 Posted by infinity stibleing on 04 May, 2012 02:38 PM
you are a slow radio you are stupid
fuckyou
123 Posted by Abigale on 09 May, 2012 02:30 AM
I'm having this problem. Usually if I refresh a few times, it eventually works. Here are the details you asked for:
I'm using Internet Explorer 8, on Windows XP system, and I have Flash Player 11.2
The loading message says "Loading playlist..."
124 Posted by marco on 10 May, 2012 07:48 AM
you are a great radio; perhaps someone who post messages is infinitely stupid
125 Posted by jah on 12 May, 2012 01:45 PM
When will your radio app work with Windows 8?
TIA
126 Posted by j on 16 May, 2012 01:33 PM
chrome
loading playlist