repeating announcements
MOMMAB
via web
Occasionally, at least once a day, an announcement will repeat for an extended period of time. Currently, the black history month announcement has been repeating for nearly 10 min. The only way I have found to stop this is to wait it out or shut down and restart the channels.
Support Staff 2 Posted by Michael Schmitt on 21 Feb, 2012 06:48 PM
Hi, thanks for writing. Sorry for the inconvenience.
Could you let us know which channel(s) you're listening to? Thanks!
3 Posted by MOMMAB on 21 Feb, 2012 09:34 PM
I am listening to a mix of Pop oldies Swinging pop standards and a mix of serveral the individual writers. I am using Mozilla as a browser.
4 Posted by michael moseley on 22 Feb, 2012 01:37 PM
repeats???? everything is repeating..........FORD OIL CHANGES!!!!!!!!!!!!!!!!!!!!!!....my god..over and over....change channels....there it is again....same accuradio promos repeated endlessly......same songs by same artists...are you purposely trying to drive listeners away? phew!!
Support Staff 5 Posted by Kaleb Hite on 22 Feb, 2012 06:30 PM
Dear Michael:
Thank you for your feedback. There have been a few bugs recently as we have been making some changes to our system. We apologize for this inconvenience. Could you let us know which channel(s) you are listening to?
Thanks for listening,
Kaleb
6 Posted by Michael Moseley on 22 Feb, 2012 06:42 PM
magic sunny lite, alternate, it's really all of them, classical is not quite as bad, but it still occurs there too
________________________________________
From: Kaleb Hite [***@tenderapp.com]
Sent: Wednesday, February 22, 2012 12:29 PM
To: Michael Moseley
Subject: Re: repeating announcements [Problems]
7 Posted by mommab on 02 Mar, 2012 02:44 PM
It does not appear that this problem has been resolved. It slightly improved for a day but now seems worse than ever. I have to shut down and restart at least 3 times a day because of repeat announcements and sometimes repeat of the same song over and over. To make matters worse, it will not load my saved channels, just keeps loading ad infinitum so I have to reenter the mix every time.
8 Posted by Carrie on 02 Mar, 2012 06:59 PM
Hello -
I LOVE your service and selection of music. I listen to jazz (Be-Bop, sax, pre-40s, Harlem, etc.) and have experienced that same problem: same exact ad playing every 10 mins. I'm at the point where I can't stand Capitol One (the ads with Jerry Stiller).
I appreciate the fact that your service is free and that you need to make $ somehow, but if you could change the ads, it would be great!
Thanks--Carrie
Support Staff 9 Posted by Michael Schmitt on 05 Mar, 2012 07:03 PM
Hi everyone, thanks for writing. I'm sorry for the inconvenience, you shouldn't be hearing so many commercials -- this is due to a bug caused by the service that streams our music to you. We're working on fixing this problem as soon as possible.
Thanks again.