I open a player but all I see is a "Loading..." message, help!

Let's say you clicked the "Play" button on any channel. The player on the left side of the screen opens, a message says "Loading..." but then nothing else ever happens!

Why not?

We're still trying to figure this out. Unfortunately it's affecting a very small number of users, so tracking down the problem is tricky.

However, users have reported that the following actions may fix the problem:

1) Click "Play" on any channel, then (if stuck on the "loading..." message) refresh the page. The player may open correctly then. If not...

2) Clear your brower's cookies (Warning: this will erase your mixes and channel history if you haven't signed up for an AccuRadio account. If you have signed up, your channels and mixes will be saved).

If those solutions didn't fix your problem, head to this discussion and answer the questions:

1) What web browser are you using?
2) What version of your web browser are you using?
3) Do you meet our Technical Requirements?

And if you'd like to help us fix this problem faster, provide us with error info from your web browser's developer console. Not sure how to do that? Find instructions for Chrome, Firefox and IE9 here: https://accuradio.tenderapp.com/kb/technical-problems/how-to-debug-...

Thanks!